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In order to ensure maximum customer satisfaction and respect, our exchange and returns policy complies with the Consumer Protection Code.

General observations

Always check the goods upon receipt. Refuse receipt in the following cases:

1) open packaging;

2) defective product;

3) Product does not match the order.

For these cases, we ask that you write the reason for the refusal on the invoice and contact us within 3 business days through one of our service channels.

We reserve the right not to exchange or accept cancellation of purchases when products change color or quality due to clear signs of misuse or damage caused by the use of abrasive products.

Defective Products:

The request for return of defective product must be made within 90 (ninety) days after receipt of your order. Returns of products with evidence of misuse will not be accepted.

No freight for the customer within the national territory.

Return for repentance:

The period for withdrawal for repentance, after receipt of the product, is seven (7) calendar days from the date of receipt of the product. (Not valid for bespoke products)

The product must be returned without evidence of use, in its original packaging and accompanied by the invoice.

If the above conditions have been met, the amounts paid for the goods will be returned in the form of shopping vouchers in the same amount. (excluding freight amount).

Freight will be the responsibility of the customer.

Bespoke Products:

There are no exchanges of custom made products.

Tailor-made products can be adjusted without additional values, being the freight responsibility of the customer.

Custom product values ​​are not reimbursed.

Promotional Products:

There are no exchanges of products on sale.


All of your personal information collected will be used to help make your visit to our site as productive and enjoyable as possible.

Ensuring the confidentiality of personal data of users of our site is important to Capotacco.

All personal information regarding members, subscribers, customers or visitors using Capotacco will be treated in accordance with the Personal Data Protection Act of 26 October 1998 (Law 67/98).

Personal information collected may include your name, email address, telephone and / or mobile phone number, address, date of birth and / or others.

Use of Capotacco implies acceptance of this Privacy Agreement. The Capotacco team reserves the right to change this agreement without notice. Therefore, we recommend that you check our privacy policy regularly in order to keep up to date.

Like other websites, we collect and use information contained in advertisements. The information contained in the advertisements includes your Internet Protocol (IP) address, your Internet Service Provider (ISP) such as Frog, Clix, or other), the browser you used when visiting our website (such as Internet Explorer or Firefox), the time of your visit and which pages you visited within our website.


Google, as a third party vendor, uses cookies to display ads on our website;

With the DART cookie, Google may serve ads based on visits the reader has made to other websites on the Internet;

Users can disable the DART cookie by visiting the Google Content and Ads Network Privacy Policy.


We use cookies to store information, such as your personal preferences when you visit our website. This may include a simple popup, or a link to various services we provide, such as forums.

In addition we also use third party advertising on our website to support maintenance costs. Some of these advertisers may use technologies such as cookies and / or web beacons when advertising on our website, which will cause such advertisers (such as Google through Google AdSense) to also receive your personal information, such as your IP address, your ISP, your browser, etc. This function is generally used for geotargeting (showing Lisbon advertising only to readers coming from Lisbon, for example) or displaying targeted advertising for one type of user (such as showing restaurant advertising to a user who visits cooking websites regularly, eg. ).

You have the power to turn off your cookies, in your browser options, or by making changes to Anti-Virus program tools such as Norton Internet Security. However, this may change the way you interact with our website, or other websites. This may or may not allow you to log in to programs, websites or forums on our and other networks.


Capotacco has links to other websites, which we believe may contain useful information / tools for our visitors. Our privacy policy does not apply to third party websites, so if you visit another site from ours you should read its privacy policy.

We are not responsible for the privacy policy or content on these sites.

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